FAQ

How long have you been in business?

The company was formed in 2019 and we will shortly be celebrating our 1th anniversary.

What’s your returns policy?

If you would like to exchange or return an item purchased from our website, please check our returns policy. 

What type of materials do you use?

We offer 7 settings types: Copper, Crystal Glass, Zircon, Metal Filigrane, Ribbons, Wire, Rhinestones.

DO YOU SELL LOOSE STONES?

We unfortunately do not sell loose stones.

HOW LONG DO ALTERATIONS OR REPAIRS TAKE? 

Repairs and Alterations can take around 4 weeks in total to be completed. When an item is received for repair/alteration, our aftercare team will assess the piece and provide a detailed report to advise the best course of action, this process takes around 1 week. It will then take a further 2-3 weeks for the repair/alteration to be completed at our workshop and then returned to you.